Key Responsibility Areas (KRAs) 

1. Training Program Development and Implementation 

• Design and deliver role-specific training programs tailored for global sales, operations, and  institutional partnership teams. 
• Develop curricula focused on sales techniques, product knowledge, customer engagement  strategies, and technology adoption (e.g., CRM, LMS platforms). 
• Utilize diverse training methods, including e-learning, classroom sessions, role-playing, and  simulations, to accommodate varied learning needs. 
• Ensure training content aligns with organizational goals, partner expectations, and industry trends.

2. Onboarding New Employees 

• Develop and implement a structured onboarding process for new hires across global teams.
• Provide initial training on company policies, institutional partnership expectations, tech tools, and  industry knowledge. 
• Collaborate with team managers to monitor onboarding progress and ensure smooth transitions  for new employees. 

3. Coaching and Development 

• Provide ongoing coaching to enhance team performance in recruitment, revenue generation, and  technology utilization. 
• Monitor performance metrics, including lead conversion rates and client satisfaction, to identify  training needs. 
• Conduct advanced workshops on institution partnerships, tech solutions, and relationship  management. 
• Foster a culture of continuous learning through interactive coaching techniques.

4. Needs Assessment and Strategic Analysis 

• Conduct regular training needs assessments using surveys, feedback sessions, and performance  data.
• Work with department heads to identify skill gaps and develop targeted training solutions.
• Align training plans with organizational priorities, including revenue goals, market expansion, and  institutional partnerships. 

5. Evaluation and Continuous Improvement 

• Evaluate training effectiveness through participant feedback and measurable outcomes.
• Refine training programs based on market changes, evaluation results, and organizational needs.
• Incorporate innovative methodologies, such as gamification or AI-driven learning tools, into  training initiatives. 

6. Collaboration and Communication 

• Partner with sales and operations leaders to create specialized training aligned with business goals.
• Act as a bridge between trainers, team leads, and senior leadership to align training initiatives.
• Communicate training schedules, outcomes, and performance improvements to stakeholders  regularly. 

7. Administrative and Leadership Duties 

• Manage the training budget to deliver cost-effective, impactful programs. 
• Maintain detailed records of training activities, progress metrics, and outcomes.
• Supervise and mentor training staff and external facilitators to ensure consistency and quality.
• Recommend and implement process improvements based on feedback and training insights. 

8. Technology Integration 

• Ensure training addresses the use of organizational tools, such as CRM systems and LMS platforms.
• Collaborate with the tech team for hands-on training on new product launches and updates.
• Promote technology adoption to improve operational efficiency and align with business objectives.