Key Responsibility Areas (KRAs)

1. Partner Institution Expectation Management

• Collaborate with internal teams (sales, operations, marketing) to ensure partner institution expectations are effectively executed via the global sales team.
• Oversee operational frameworks to align internal processes with partner-specific goals, including lead quality, enrollment rates, and revenue targets.
• Monitor the preparation and timely submission of accurate reports, such as enrollment progress, lead status, and campaign outcomes.
• Facilitate feedback integration by addressing operational bottlenecks and aligning team efforts with partner requirements.

2. Immigration Support Management

• Develop and oversee systems to manage student immigration processes, ensuring compliance with institutional and governmental policies.
• Coordinate with internal teams to streamline the management of documentation, visa applications, and immigration timelines.
• Monitor the resolution of challenges in immigration-related operations to minimize delays and maintain compliance.

3. Enrollment Support Management

• Manage the operational processes for student enrollment, ensuring seamless workflows from lead generation to admission finalization.
• Collaborate with the admissions team to address process inefficiencies and enhance the student onboarding experience.
• Develop metrics and frameworks to monitor enrollment progress, ensuring alignment with organizational goals.

4. Training and Development

• Design and implement comprehensive training programs for global sales and operations teams, addressing skill gaps and enhancing operational performance.
• Regularly assess the training needs of teams and develop tailored learning initiatives.
• Ensure team members remain updated on partner expectations, compliance requirements, and industry best practices.
• Monitor the impact of training programs through feedback and measurable performance improvements.

5. Workforce Management

• Oversee global team scheduling, workload allocation, and performance monitoring to ensure balanced and efficient operations.
• Implement workforce strategies to support organizational scalability and adaptability across regions.
• Optimize resource utilization by monitoring team productivity and addressing imbalances.
• Lead workforce planning to align staffing needs with operational goals and business growth.

6. Operational Excellence and Process Optimization

• Identify and implement process improvements across immigration, enrollment, training, and workforce management to enhance operational efficiency.
• Leverage tools and technologies to automate repetitive tasks and reduce manual errors in operational workflows.
• Continuously evaluate and improve operational frameworks to ensure alignment with organizational goals and partner expectations.
• Monitor and report on key operational metrics to ensure the organization meets its performance standards.

7. Performance Monitoring and Reporting

• Establish and monitor KPIs for teams across immigration support, enrollment, training, and workforce management functions.
• Develop performance dashboards to track metrics such as lead conversion rates, enrollment progress, and training effectiveness.
• Provide regular, data-driven insights to senior leadership, highlighting successes, challenges, and areas for improvement.
• Ensure timely and accurate reporting to maintain transparency and accountability across all operational activities.

8. This is an evolving role with constant improvements being made to the process.